"We couldn’t be more thankful for being referred to Franc Environmental, they have be such professionals and are super patient and informative."
We had Franc come out for a septic inspection. To begin with, Caitlin was the first person we came into contact with. Caitlin is incredibly knowledgeable, professional, passionate, friendly and prompt! I had no idea about septic before speaking with Caitlin and I left the call feeling I had a better understanding of the process and how the inspection would go. The inspection came and we had Sam and Mike come out to the site. Mike and Sam were very friendly, tidy and professional. Sam explained every step of the way what was happening. We ran into a snag with the inspection and require further information, but Sam explained next steps and all the details we needed to know! Sam even went out of his way to explain to each person what was happening if they were not present for the first explanation. When we had to plan for further inspection, Caitlin was there again to help us in such a quick and professional manner. I look forward to working with Franc Environmental on our next steps. Thank you for having such an awesome team. Caitlin and Sam have been true standouts and I trust the next time we meet, whoever we encounter will continue to go above and beyond.
Update: Had Connor and Connor come out for the next part of the inspection. They were absolutely wonderful in explaining what was happening! We couldn’t be more thankful for being referred to Franc Environmental, they have be such professionals and are super patient and informative. Thank you!